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Policies


Return and Exchange Policy/Warranty

 

Return/Exchange Policy

 

All custom and personalized orders (including the Personalized Name Necklace) are not refundable or allowed for exchange.

 

All other pieces can be returned or exchanged if sent back within 7 days of receiving the item. Buyer is responsible for shipping fees.

Please contact us at julia@noelleco.com for further assistance.

 

Warranty

 

All pieces made in solid gold (10K or 14K) are covered under a Lifetime Warranty and can be sent back to us for small repairs.
Buyer is only responsible for shipping costs.

Please contact us at julia@noelleco.com for further assistance.

 

Curbside Pickup

Los Angeles based or near the area? Let us know if you'd prefer to arrange a curbside pickup at our DTLA office located on 411 W. 7th Street, Los Angeles CA 90014 so you don't have to wait for your package in the mail.

 

Ways you can reach us (response time within 1-2 hours during business hours):

- Give us an email at julia@noelleco.com with your Name and Order #

- At checkout, leave a note in the form "Special Instructions for Seller" and we will get back to you via email immediately. 

 

We are happy and eager to help you every step of the way!